Privacy Policy

The Opulence Holiday Homes Pvt. Ltd.

Effective Date: 04th April, 2026

The Opulence Holiday Homes Pvt. Ltd. (“The Opulence”, “we”, “us”, or “our”) is committed to protecting your personal data and ensuring transparency in how your information is collected, processed, and safeguarded.

This Privacy Policy is issued in compliance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), India.

For the purposes of the DPDP Act:

• The Opulence acts as the Data Fiduciary.
• Individuals whose personal data is collected are referred to as Data Principals.

At or before the time of collecting personal data, we provide a clear notice specifying:

• Categories of personal data collected
• Purpose of processing
• Rights available to Data Principals
• Procedure for withdrawal of consent
• Grievance redressal mechanism

By submitting information through our website, you acknowledge that you have read and understood this notice.

We may collect the following categories of personal data:

• Full name
• Email address
• Telephone number
• City, state, or country of residence
• Property preferences and booking-related details
• Records of correspondence and communication
• Technical information such as IP address, browser type, and device information via cookies

We do not collect or store payment card or financial transaction information on our website. Payments are processed exclusively through authorised third-party booking platforms.

Personal data is processed for the following lawful purposes:

• Responding to enquiries and booking requests
• Facilitating property reservations and coordination
• Providing customer assistance
• Sending service-related updates
• Improving website functionality and user experience
• Complying with legal and regulatory obligations

We do not sell or rent personal data to third parties.

We process personal data only upon obtaining free, specific, informed, and unambiguous consent through a clear affirmative action, such as selecting a consent checkbox prior to form submission.

Consent may be withdrawn at any time by contacting the Grievance Officer. Withdrawal does not affect processing undertaken prior to such withdrawal, but may limit service availability.

In certain circumstances permitted under Section 7 of the DPDP Act, personal data may be processed without explicit consent, including for:

• Compliance with legal obligations
• Prevention or detection of fraud
• Enforcement of legal rights
• Responding to emergencies

Subject to applicable law, Data Principals have the right to:

• Access personal data and obtain processing summary
• Request correction or update
• Request erasure, subject to retention requirements
• Withdraw consent
• Raise grievances
• Nominate another individual to exercise rights in case of death or incapacity

Requests may be submitted to the Grievance Officer listed below.

We retain personal data only as long as necessary for the purposes for which it was collected.

• Enquiry data may be retained for up to 24 months from last interaction.
• Booking-related data may be retained as required for accounting and legal compliance.

Upon expiry of retention periods, personal data is securely deleted or anonymized unless retention is required by law.

Certain service providers or hosting infrastructure may be located outside India. Where personal data is transferred outside India, we ensure:

• Transfers are made to trusted service providers
• Reasonable security safeguards are implemented
• Transfers are not made to restricted jurisdictions as notified by the Government of India

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If discovered, such data will be deleted in accordance with applicable law.

We implement reasonable technical and organisational measures, including:

• Secure hosting infrastructure
• Access control mechanisms
• Data encryption where appropriate
• Periodic security monitoring

However, no transmission or storage system can be guaranteed to be completely secure.

In the event of a personal data breach, we shall take reasonable steps to contain and remediate the breach and notify affected Data Principals and the Data Protection Board of India as required under applicable law.

Our website uses cookies and similar technologies to:

• Improve functionality
• Analyse traffic
• Enhance user experience

Where required, consent is obtained before placing non-essential cookies. Users may manage cookie preferences through the cookie banner or browser settings.

For reservations, users may be redirected to authorised third-party booking platforms.

• We do not collect or store payment information.
• Third-party platforms operate under their own privacy policies.
• Users are encouraged to review such policies before proceeding.

Grievance Officer:
Mr. Animesh Garg
Director, The Opulence Holiday Homes Pvt. Ltd.
5th Floor, Shivam Complex, Peermuchalla, Sector 20, Panchkula, Dhakoli, Daffarpur, Punjab - 160104
Email: bookings@theopulence.co.in

All grievances shall be acknowledged and addressed within 30 days or as prescribed under applicable law. If unsatisfied, you may approach the Data Protection Board of India.

We may update this Privacy Policy from time to time. Updated versions will be published on this website. Continued use constitutes acceptance of such updates.